I. Purpose To establish written procedures for Vainshtein Nursing Corporation's (VNC) to follow, when the Agency receives a complaint alleging discrimination from clients, customers, program participants, consumers or employees of VNC.
II. Policy VNC will explain its policy regarding discrimination against clients, customers, program participants, or consumers of VNC or VNC’s employees, such as a statement that all individuals have the right to participate in programs and activities operated by VNC and VNC’s employees regardless of race, color, national origin, sex, religion, disability, age. VNC will ensure that VNC and its employees are in compliance with the following statutes and regulations: ▪ Title VI of the Civil Rights Act of 1964, as amended, which prohibits discrimination on the basis of race, color, and national origin in the delivery of services (42 U.S.C. § 2000d), and the DOJ implementing regulations at 28 C.F.R. pt. 42, subpt. C; ▪ Applicable program statutes, including the Omnibus Crime Control and Safe Streets Act of 1968, as amended, which prohibits discrimination on the basis of race, color, national origin, religion, and sex in the delivery of services and employment practices (42 U.S.C. § 3789d(c)(1)), and the DOJ implementing regulations at 28 C.F.R. pt. 42, subpt. D; the Violence Against Women Act of 1994, as amended, which prohibits discrimination on the basis of actual or perceived race, color, religion, national origin, sex, gender identity, sexual orientation, and disability in the delivery of services and employment practices (42 U.S.C. § 13925(b)(13)); the Victims of Crime Act of 1984, as amended, which prohibits discrimination on the basis of race, color, national origin, religion, sex, and handicap in the delivery of services and employment practices (42 U.S.C. § 10604(e)); and the Juvenile Justice and Delinquency Prevention Act of 1974, as amended, which prohibits discrimination on the basis of race, color, national origin, religion, and sex in the delivery of services and employment practices (42 U.S.C. § 5672(b)). ■ Section 504 of the Rehabilitation Act of 1973, which prohibits discrimination on the basis of disability in the delivery of services and employment practices (29 U.S.C. § 794), and the DOJ implementing regulations at 28 C.F.R. pt. 42, subpt. G; ■ Title II of the Americans with Disabilities Act of 1990, which prohibits discrimination on the basis of disability in the delivery of services and employment practices (42 U.S.C. § 12132), and the DOJ implementing regulations at 28 C.F.R. pt. 35; ■ Title IX of the Education Amendments of 1972, which prohibit discrimination on the basis of sex in educational programs (20 U.S.C. § 1681), and the DOJ implementing regulations at 28 C.F.R. pt. 54; ■ The Age Discrimination Act of 1975, which prohibits discrimination on the basis of age in the delivery of services (42 U.S.C. § 6102), and the DOJ implementing regulations at 28 C.F.R. pt. 42, subpt. I; and ■ The DOJ regulations on the Equal Treatment for Faith-Based Organizations, which prohibit discrimination on the basis of religion in the delivery of services and prohibit organizations from using DOJ funding on inherently religious activities (28 C.F.R. pt. 38). These laws prohibit agencies from retaliating against an individual for taking action or participating in action to secure rights protected by these laws.
III. Definitions Discrimination - the unjust or prejudicial treatment of different categories of people, on the grounds of race, color, national origin, religion, sex, age, sexual orientation, physical and mental disability and more.
IV. Complaint Procedures VNC will accept and respond to discrimination complaints from clients, customers, program participants, or consumers of VNC and VNC’s employees. VNC will process the complains with following procedure:1) The Complaint's Officer of VNC is responsible for coordinating the series of actions described in these procedures; 2) A client, customer, program participant, consumer or employee will file a complaint of discrimination to admin@vncstaffing.com; 3) The e-mail with the complaint will be reviewed by the Complaint's Officer of VNC; 4) The Complaint's Officer will provide the client, customer, program participant, consumer or employee with written acknowledgment of the complaint through the replay to the initial email. The Complaint's Officer will correspond with the complainant throughout the investigation via e-mail and/or phone; 5) The Complaint's Officer will conduct an internal investigation of the complaint. The outcomes of the investigation will be communicated back to the complainant via e-mail; 6) The patients, patient's representatives and VNC’s employees, can also file the complaint with: a) State Agencies: The Pennsylvania Office of Equal Opportunity, 717-787-1127; Bureau of Equal Opportunity, Pennsylvania Department of Human Serviceshttp://www.dhs.pa.gov; The Pennsylvania Human Relations Council, 717-787-9784; Pennsylvania Human Relationship Commission http://www.phrc.pa.gov b) Federal Agencies: The U.S. Equal Employment Opportunity Commission (EEOC), 1-800-669-4000 (toll-free) or 1-800-669-6820 (toll-free TTY number for individuals with hearing impairments). EEOC field office information is available at www.eeoc.gov or in most telephone directories in the U.S. Government or Federal Government section. Additional information about EEOC, including information about charge filing, is available at www.eeoc.gov. Office of Civil Rights https://www.hhs.gov/ocr/filing-with-ocr/index.html 7) The patients, patient's representatives and VNC’s employees can request clarification or/and additional information about prohibited discrimination, along with the procedures for filing a discrimination complaint with VNC or/and the State or Federal Agency by sending the request to admin@vnchha.com; 8) The Non-Discrimination Policy is posted at the VNC office and is available on the company’s website at www.vnchha.com; 9) Each employee of VNC should be familiar with the Non-Discriminatory Policy and the process of filing the complaint. 10) All VNC’s employees have to be knowledgeable to explain clients, customers, program participants, or consumers the Non-Discriminatory Policy and the process of dealing with discrimination complaints.
V. Training VNC will provide training for agency employees on these complaint procedures, including an employee’s responsibility to refer discrimination complaints from clients, customers, program participants, or consumers to the Complaint's Officer for coordinating the series of actions described in these procedures during the hiring orientation and on annual basis afterwards. VNC will post this policy on its website to make it publically available for clients, customers, program participants, consumers of VNC or VNC’s employees
How to File General Complaint/Grievance
Your complaints or problems are important to Vainshtein Nursing Corporation. We will give full consideration to a problem or complaint and make an effort to resolve each issue in an agreeable manner. We assure you that you will have the opportunity to voice grievances and recommend changes in services and/or policies without discrimination, coercion, and reprisal on services or reprisal in any manner from the agency. If you have a complaint, please follow instructions below: 1. Submit the complaint either verbally or in writing to the Complaint's officer. 2. The Complaint's officer will contact you or your representative and will make every effort to resolve the complaint. 3. A written response shall be provided to the client within 14 days of receipt of the written complaint. 4. If the complaint cannot be resolved to your satisfaction, you may request that the Complaint's officer submit the complaint to the Professional Advisory Committee. 5. Please be advised that you may lodge complaints with the consumer protection Division of the Attorney General's Office, the Commissioner of the State, the Department of Health and with any other person or agency. The state's toll-free hotline number is 1-800-254-5164. The hours of operation are 8:30am to 4:30pm. 6. Consumers have the right to contact Department of Health at 717-783-1379 regarding agency's license. 7. The complaint can be made to Accreditation Commission of Health Care at 919-782-1214 8. Other agencies that a complaint can be made to are: a) State Agencies: The Pennsylvania Office of Equal Opportunity, 717-787-1127; Bureau of Equal Opportunity, Pennsylvania Department of Human Services http://www.dhs.pa.gov; The Pennsylvania Human Relations Council, 717-787-9784; Pennsylvania Human Relationship Commission http://www.phrc.pa.gov b) Federal Agencies: The U.S. Equal Employment Opportunity Commission (EEOC), 1-800-669-4000 (toll-free) or 1-800-669-6820 (toll-free TTY number for individuals with hearing impairments). EEOC field office information is available at www.eeoc.gov or in most telephone directories in the U.S. Government or Federal Government section. Additional information about EEOC, including information about charge filing, is available at www.eeoc.gov. Office of Civil Rights (https://www.hhs.gov/ocr/filing-with-ocr/index.html). 9. Complaint's officer: Igor Vainshtein 209 Eddie Lewis dr, Wexford, PA 15090; 4123782022 (o); 4128535350 (c); 412-593-5115 (f); complains@vnchha.com